Runbro online services

Delivery Partner Privact Policy

Effective Date: 27-08-2025

Introduction

This Privacy Policy explains how Runbro (“we,” “us,” or “our”) collects, uses, shares, and protects personal information of Delivery Partners.

The policy applies to users of the Runbro Delivery Partner mobile application.

By registering or using the App, you consent to the practices described in this Privacy Policy.

1. Information We Collect

a. Personal Information

  • Full name
  • Mobile number
  • Email ID
  • Gender
  • Date of birth
  • Profile photo
  • Government-issued ID proof (Aadhaar, PAN, or Driving License)
  • Bank account details for payout processing

b. Device and App Usage Information

  • Device ID, device model, and operating system version
  • App usage statistics and crash logs
  • IP address

c. Location Data

  • Real-time GPS location when the App is active or running in the background during duty hours
  • Location history to track completed deliveries and ensure service accuracy

2. How We Use Your Information

We may use your information to:

  • Create and manage Delivery Partner accounts
  • Assign delivery orders based on location and availability
  • Monitor delivery performance and service quality
  • Process payments and generate payout reports
  • Detect and prevent fraud or unsafe activities
  • Comply with applicable legal and regulatory requirements
  • Improve App functionality and overall user experience

3. Sharing of Information

Restaurant Partners and Customers

Basic details such as your name and contact number to facilitate order delivery.

Third-Party Service Providers

Payment processing, identity verification, analytics, and technical support.

Government Authorities or Law Enforcement Agencies

When required by law or during legal investigations.

Internal Teams

Operational support, customer service, and compliance purposes.

We do not sell your personal data to third parties.

4. Data Storage and Security

We use reasonable technical and organizational measures to protect your data, including:

  • Encrypted data transmission
  • Secure servers and firewalls
  • Restricted access to sensitive information

However, no system can guarantee complete security.

5. Data Retention

  • Data is retained while you remain a registered Delivery Partner.
  • Data may be retained afterward to meet legal and operational obligations.
  • You may request account deletion; some data may still be retained as required by law.

6. Your Rights

You may:

  • Access and review your personal data
  • Correct inaccurate or incomplete information
  • Request deletion of your account
  • Withdraw consent for data processing (which may affect App functionality)

To exercise these rights, contact us at runbro2025@gmail.com or +91 7675874126.

7. Cookies and Tracking Technologies

Tracking technologies may be used for analytics and performance monitoring.

These technologies do not collect personally identifiable information.

8. Third-Party Links

The App may contain links to third-party services such as payment gateways.

Runbro is not responsible for third-party privacy practices.

9. Children’s Privacy

The App is intended for individuals aged 18 years and above.

We do not knowingly collect personal data from minors.

10. Changes to This Privacy Policy

Policy updates may occur from time to time.

Significant changes will be communicated via App notifications or email.

Continued App usage indicates acceptance of the updated policy.

11. Contact Us

Runbro

Email: runbro2025@gmail.com
Phone: +91 7675874126

Address:
D.no HSC no 1990, KK Complex, Bandaru Raja Street,
Sullurpeta, Nellore, Andhra Pradesh, India – 524121.